Privacy Policy

As a patient of SPINEWORKS CHIROPRACTIC we will need to hold personal information about you including: name, address, phone number, email address, medical history, physical examination findings, diagnosis and care recommendations. These are normally stored as digital records. If X-rays are taken, these together with their reports are held digitally. This data is held solely for the purpose of providing safe and effective care. Your data is not used for marketing or any other purpose. The Clinic Director, Luc Archambault is the data controller and is responsible for their accuracy and safe-keeping. Please help to keep your records up to date by informing the clinic of any change of circumstances.

All information about you is held securely and appropriate safeguards are in place to prevent accidental loss, or access without consent and no records are kept longer than necessary. Clinic staff will have access to you records to enable them to do their jobs.

In almost all circumstances you will be required to give written consent before information is released – such as the reports for insurance, solicitors, GP letters etc. In exceptionally rare circumstances we may be required by law to release your records, for example if a court order is presented, or there is an imminent risk to the life of yourself or others.

To ensure your privacy, we will not disclose information over the telephone, fax, or email unless we are sure that we are communicating directly with you. Information will not be disclosed to family and friends unless we have prior written consent, and we do not leave messages involving personal data with others.

We have a legal obligation from the General Chiropractic Council, the governing body for Chiropractors in the United Kingdom to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.

We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:

• Practice Hub (our practice software)
• Posture Screen (digital, postural analysis application used to analyse your posture)
• Your practitioner(s) in order that they can provide you with treatment
• Our reception staff, because they organise our practitioners’ diaries, and coordinate appointments and reminders (but they do not have access to your medical history or sensitive personal information)
• We also use DC Funnels to coordinate our messages, so your name and email address may be saved on their server. We also use this platform for marketing purposes (on you opt-ing in for this service and you can opt-out at any time)

You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors.

You have a right to access your all your personal data held at the clinic. There is usually no fee payable. If paper or digital copies of your health records are required, the charge for providing copies will not exceed £50, (but is usually significantly less).

Provided the legal minimum period has elapsed (8 years), you can also ask us to erase your records.

We want you to be confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.

All requests for personal data must be made in writing by the patient or legal guardian to:

The Data Controller
Luc Archambault, Doctor of Chiropractic
SpineWorks Chiropractic
236 Kennington Park road, London, SE11 4DA
Scanned requests can be emailed to [email protected].

All requests must be signed and dated, and we may phone you to confirm the request prior to release of any personal information.
Copies of our full data protection policy are available on request.

Reviewed January 2025